DG/Web
The site after launch still has a job.
Launch is not the finish. Something breaks, something goes stale, someone has to answer.
Vendors like to promise that nothing ever breaks. Honest version: things break, plugins rot, the staff stops updating, and the form nobody answers is still the form nobody answers.
If we quote a site, we tell you what it takes to keep it — us, you, or both. That is part of the number. Not a second product you find out about later.
And if inquiries already sit, the maintenance plan is not the leak. Follow-up is. We say that on the call too.