How to Hire the Right IT/Support Team

A big part of running a successful business has to do with hiring the right people.

No matter what industry you’re in, if you don’t fill your staff with the best candidates you can find, then you’re never going to keep up with the competition. One of the most important sectors of any business is the IT department.

Every business depends on tech to function these days. If you’ve got great IT support, then you’ll never run into tech-related issues that tend to hold some businesses back. In this post, we’re going to tell you how to hire the right IT support team, so keep reading and you’ll find out who to look for and how to build cohesion in your tech team.

Examine Tech Skills

If you’re going to get the right people in the building, the first thing you need to look at is their technical expertise. Administering a proficiency test for each candidate that allows them to demonstrate their skills and knowledge will help you immediately figure out if you’ve got a suitable candidate on your hands. You can also ask them detailed questions during the interview.

Not every business owner is well-versed in the ins and outs of IT, so if you aren’t going to be a great judge of expertise, then it might be a good idea to bring in an IT advisor for the interviews.

Proficient With Various IT Support Channels

Having a strong IT team for internal technical support is hugely important, but you need to be able to provide support to your customers as well. If you want to give them the best customer service possible, then you have to provide multi-channel support.

Give them the ability to choose how they get their support – email, social media, live chat on your site, telephone – and you’ll boost customer retention. So, you need your IT support team to have a level of comfort with all of these types of support. Look for candidates that are well-rounded, able to communicate effectively in numerous ways.

Consider Outsourcing

For small businesses, it can be hard to carve resources out of the budget to hire a full-time IT support team. When you’re running a smaller operation, you also don’t need to go crazy with intricate IT systems that need constant maintenance. You may just need a website and customer support, in which case, you should consider outsourcing your IT.

DG Studio is an online marketing company that provides website support for a variety of small businesses. If your small business needs an IT boost, then give us a call.

Get the Technical Support You Need

Now that you know a bit more about what you need to look for in IT support, you can start building a tech team that you can be proud of. Whether you’re a multinational corporation or a small local business, IT is an important part of what you do. Getting the right people in the building, either through hiring or outsourcing, can take you to the next level.

If your small business needs tech support for your website, contact us at DG Studio.