E-commerce is an example of how communication and commerce have been transformed dramatically by web development. For instance, the blog and web applications like WordPress have created easily used blog environments for websites. Another example regarding this transformation is how the creation of online auction sites such as eBay and online retailers like Amazon.com and Buy.com have changed the consumer’s experience of finding, shopping, and bargain- hunting for goods and services.
Interaction and communication apps
Website apps such as Facebook and Twitter have also been impacted by web development because they are not only used by the public as personal networking sites but also, by companies to interact and engage more personally with the users. An e-commerce business should make an effort to communicate with customers the way they prefer. Some of the most popular tools for communicating with customers are a live chat, email, phone support, product descriptions (original content that helps in SEO), advertisements, blog and user-generated content (buyer reviews, comments, and queries). It is a fact that communication with customers is crucial to the success of an e-commerce business.
The transformation of commerce
The dynamic e-business of online auction sites such as eBay and online retailers like Amazon.com and Buy.com count with a vast number of customizable and easy-to-use features: advanced search, feedback options, and secure payment solutions for both buyers and the sellers alike. Such features make them safe and reliable platforms for both parties. Amazon.com also leases space to large retailers and individual sellers to sell their goods and offers them different platforms according to their needs. There are three platforms, one for the seller who wants to sell a good at a fixed price, one to sell goods at an auction and one for only used goods at fixed prices.